Industry Context
Life insurers depend on accurate adviser, licensee and commission data to support compliant payments, effective adviser servicing and trusted customer outcomes. For a major Australian life insurer, the Agent Central platform sits at the centre of downstream payments, statements, reporting and adviser-facing services.
100%
Business-critical adviser, licensee, API and registry/PAS automation test scenarios passed
$15M+
Commissions processed and settled every fortnight
The Problem
A major Australian life insurer’s legacy adviser and commissions system had reached end of life. Unsupported software and infrastructure created operational, technology and reputational risk. The system was the source of truth for licensee and adviser information, aggregated commissions across multiple policy administration systems, generated payment files and produced commission statements, while supporting complex integrations, varied commission frequencies, manual workarounds and downstream dependencies across 40 interdependent systems. The insurer needed to protect adviser servicing continuity while reducing risk and creating a scalable foundation.
Technologies
Built on OutSystems
iPAS Agent Central, built on the OutSystems platform. OutSystems is how regulated enterprises modernise legacy systems and run custom apps and agents they can trust.
Native integrations to
Policy administration systems · Azure integration services · Okta · SmartComms · Payment and general ledger systems · Data warehouse · Adviser and licensee APIs
The Solution
DB Results implemented iPAS Agent Central, beginning with a blueprint to confirm requirements, architecture, integrations, migration approach and client-specific customisations.
This implementation marks the second Australian life insurer to adopt iPAS Agent Central, demonstrating the platform’s proven applicability across the life insurance sector. Building on an established implementation approach, the solution provides a scalable foundation for managing adviser data, commissions and remuneration while supporting the complex integration requirements of a major insurer.
We reused, extended and transformed in the integration layer existing interfaces to minimise change to upstream and downstream systems, adding configuration and custom modules where required. The solution brought together licensee and adviser registry management, commission and clawback processing, settlement configuration, reporting, SSO, data warehouse extracts, payment and general ledger interfaces, SmartComms statement payloads, and adviser and licensee APIs. Delivery ran through iterative sprints, showcases, system testing, SIT/UAT, cutover and hypercare, with managed services established for ongoing support.
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